A major part of the Al tayer walk in interview is Al Tayer Insignia, which is a top player in high-end retailing in the Middle East. However, Al Tayer insignia has a collection hosting some of the world’s best premium brands in fashion, jewelry, department stores, and homes. Therefore, it was transformed into lifestyle retail, representing leading brands in beauty, homes, fashion, and hospitality.

Overview Al Tayer walk in interview:

In your capacity as a Customer Care Team Leader at Al Tayer Insignia, you will be required to lead and guide a group of Customer Care associates. Moreover, you have to maintain uninterrupted excellence in your provision of high-quality customer services through multiple channels. Also, you will handle complicated cases and supervise the day-to-day operations.

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Requirements:

• At least three years of proven experience in leading people, preferably in a call center.
• Demonstrated the ability to plan and manage work to hit KPIs.
• Although a firm focused on strong customer care and service excellence.
• Does well in high-speed, volatile, fast-paced, and ever-changing environments.
• Moreover, be self-motivated, flexible, and adaptable.
• Magento and Salesforce have an edge in system knowledge.

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Responsibilities Of Al Tayer walk in interview:

• Assess teams in terms of their SLAS and KIPs to maintain consistency.
• Increase sales and boost customer satisfaction levels.
• However, encourage customer loyalty and excellent delivery.
• Commitment to high-quality service.
• Make a list of business priorities and SLAs, then organize daily tasks based on them.
• Provide optimal customer care by offering first-time resolutions.
• Also, deal with severe instances, focusing on customer satisfaction.
• Monitor channels: phone, email, social media, live chat, WhatsApp, NPS, Amber, and You First.
• Daily lead and motivate by embracing corporate norms.
• Giving periodic direction and support, as well as exploiting at least two years’ worth of management practice.

Qualification:

• Secondary school education.
• Therefore, one year working as a leader for two or three years in a customer-oriented setting.

A dynamic person must address customer care concerns while creating a better working atmosphere among workers or team members. Moreover join the team on LinkedIn via this link.